Event ID # 52355
Date:
Thursday, June 19, 2008
 Time:
9:00 am - 12:00 pm
Event:

Workshop: Navigating the Unwritten Rules of Business
Host:

Northern California Human Resources Association
Location:

(Santa Clara)   Google Map
Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054
Contact:
Phone:
415-291-1992
Email:
nchra@nchra.org
Website:
http://www.nchra.org
Price:
NCHRA Members: $125 / General: $165.
Full details:
3 CPE Credits

Experts estimate that 15% of a person's business success comes from their skills and knowledge, while 85% comes from their ability to connect with other people and engender trust and respect (Based on a study by Harvard University, the Carnegie Foundation and the Stanford Research Institute). Yet another study states that 58% of customers take their business elsewhere based on what they perceive as rude behavior (ETICON).

The knowledge and demonstration of proper etiquette - generally accepted standards of behavior that reflect mutual respect and acknowledgement of personal and cultural sensitivities - is rewarding in business, your personal life and is key to good first impressions in management. Attend this program for tips on:

-Presenting a professional image to internal customers, co-workers and colleagues
-Participating effectively in internal and customer meetings
-Communicating effectively via email, telephone and in-person
-Dealing with awkward situations and difficult interpersonal relationships at work
-Gaining a competitive differentiator

Modeling the unwritten rules of business sets you apart and accelerates your business and personal success.

Speaker: Jennifer Vessels, CEO of Next Step and a Certified Management Consultant (CMC)*, brings over 25 years successful experience in global sales, marketing and management experience to her organization, clients and workshop attendees. After building and managing sales, marketing and channel operations teams for numerous entrepreneurial software companies, Jennifer spent 8 years in the late 80s' to mid 90's with Tandem subsidiary, Ungermann-Bass - leading Product Marketing, Corporate Education and Sales Operations.

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